My first day as an Oxfam volunteer went very well indeed and I am very much looking forward to going back, hopefully to commit a few more hours and make my contribution financially worthwhile to the organisation. Unfortunately on returning home I had a letter waiting for me from the CSA. More to the point a demand for just under £500. Of course I phoned them and got through to a disinterested member of the debt management team who put me through to maintenance. The lady I spoke to there apologised on behalf of her colleagues as the letter should never have been sent, and clarified that there is no debt. Then I get put back to debt recovery where I spoke to the most arrogant woman who was under no circumstances going to appologise or even accept that her department was in any way at fault even though the previous person I spoke to stated that the person who sent the letter never should have done so in the first place!!!! She did however spend no small amount of time blaming the maintenance department. But I have been assured that I am now being assessed on the new maintenance system. Yet when I checked their web site later I read that when that happens I should recieve a letter advising me of this. So today I phoned again and asked where my letter was and was told by the person I spoke to that they did not know why the web site advised this. The new system, as far as I am concerned, is good news and most welcome. The stomach-chilling ineptitude that led to my receiving a huge arrears bill that I am not actually liable for was not. On a high note I have discovered the excellent tasting South African Red Bush tea bags. I have been paying just 44p for a pack of 40 of these from Tesco. Now either they have priced them incorrectly or they are discontinuing the line? I don't know yet but they are priced at four times that amount in Morrisons. Hopefully it will be the former or they will be relegated/elevated to Christmas treat status. Isn't life grand!!!??